Zero Tolerance Violent Behaviour Policy
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice believes that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However the practice operates a zero tolerance policy with regard to violence and abuse and the practice reserves the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. This policy will apply where staff perceive an action to be violent/abusive no matter whether it was intended to be or not.
Where such a situation arises we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. For any acts of physical violence or any serious abuse the Police will be notified.
We recognise and thank the majority of patients who treat the GPs and their staff politely and with respect.