Minor Ailments/Eye and Dental Problems
Most minor ailments can be dealt with by your pharmacist. If you have an eye problem, your first point of contact should be your optician, and for dental problems please contact your dentist.
Make A Standard Appointment?
Patients can normally book appointments up to four weeks in advance. Patients requiring a more urgent appointment will be seen within two days. A standard appointment is 10 minutes. If you have more than one problem you might wish to request a double appointment, otherwise your GP may not have time to deal with all of your problems. We shall try to offer you an appointment with the doctor of your choice but there may sometimes be a delay.
Please advise the receptionist the reason for your appointment. This allows them to try to ensure you see the most suitable member of the team.
If you have an issue that is likely to be muscular or joint related please ask for an appointment with Simon our Physiotherapist. He has joined our practice to help with the assessment and diagnosis of muscoskelatal problems. He can organise analgesia, investigations and onward referral to the community physiotherapy or orthopaedics as appropriate.
For those over 45 years of age, it is sensible to see the sister for a BP check every 5 years.
Emergency Appointments
Emergency appointments are intended for urgent health problems that have to be dealt with within 24 hours. This may be an appointment with one of our practice nurses who will ask a doctor to see you if necessary. We are unable to guarantee a specific doctor for emergency appointments.
Late Policy
Late arrival for appointments result in surgeries running late and causes inconvenience to other patients.
If you are more than 10 minutes late for your appointment with the doctor or nurse, you will be asked to rebook your appointment.
If you are between 5-10 minutes late you may be asked to wait until the end of surgery to be seen or fitted in at a later time during the day at the clinician's discretion.
Home Visits
If possible please try to telephone before 10.00am.
It is essential you advise the receptionist the reason for request.
A doctor may phone you back as it may be that your problem may be better dealt with by telephone advice.
Please make every effort to come to the surgery rather than requesting a home visit. This allows the doctor more time and better facilities to deal with your problem. In particular, feverish children are best seen at the surgery, as an emergency assessment consultation if necessary. House visits are only available for patients who are housebound because of illness or disability. Please note we do not routinely visit patients on discharge from hospital.